Analyst/Sr Analyst, Customer Journey Insights

**Intro**

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

**Why you'll love this job**

This job is part of the Customer Experience Team within the Commercial Organization. You’ll work with teams across the company to create a seamless customer experience with our airline partners; combining your knowledge of airline partnerships, operational processes, IT functions, industry standards, and commercial strategy to implement and enhance seamless airline partnerships. You’ll combine your knowledge of customer- and employee-facing technology and processes, strong analytic...