Analyste de Support 1 / Level 1 Support Analyst

Job Summary

The Support Analyst is responsible for troubleshooting and resolving issues related to mechanical failures, computer hardware and software, network problems, and user concerns. This role also supports new client implementations and operates in mission‑critical environments.

What You’ll Do

• Diagnose and resolve hardware/software issues in a Windows environment.
• Monitor and respond to incoming support calls to maintain service levels.
• Accurately document customer interactions and troubleshooting steps in the ticketing system.
• Manage open tickets to ensure timely resolution.
• Acquire technical knowledge of new products and solutions.
• Provide remote support to field service technicians.
• Use Windows applications such as Excel, Word, and PowerPoint proficiently.
• Communicate effectively in both written and oral formats.
• Prioritize tasks and manage multiple responsibilities eff...