Analyst - Service Ops Support

This job is with Allianz Commercial, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Overall Objectives of Job:
Incident Management & Monitoring
Monitor data pipeline status and health to ensure optimal performance and proactive issue identification
Monitor Incident Management (IM) queue for assigned incidents and prioritize based on urgency and impact
Acknowledge user queries and incidents promptly, ensuring timely response SLA compliance
Gather necessary information and perform initial troubleshooting to determine root cause of issues
Open, track, and manage tickets for assigned users, following up with involved parties until resolution
Verify and validate incident resolution before closure to ensure quality and completeness
Collaborate with Level 2 support teams to seek guidance or escalate complex incidents as needed
Maintain 100% adherenc...