Location
toluca
Job Type
Full-time
Posted
June 27, 2026
Job Description
**Job Description**:
**ABOUT THE ROLE**
Leading an effective CAPA management, ensure compliance with ISO 9001 requirements and contribute to the continuous improvement of the Quality Management System in all internal processes, as well as investigate and provide timely response and resolution to customer and consumer complaints.
**KEY RESPONSIBILITIES**
- Coordinate the Quality documentation control system to ensure updated procedures of key tasks carried out by the different functional areas.
- Follow-up CAPA management in Entropy for timely completion and proper documentation of effective action plans of quality incidents.
- Ensure closure of follow-up activities recorded in the Quality Master Action Plan (Q-MAP)
- Facilitate the progress of consumer and customer complaints through accurate traceability, investigation, documentation and timely closure of each complaint.
- Collaborate with Manufacturing, Maintenance, Procurement, Planning, GSARA, RD&E and Quali...
**ABOUT THE ROLE**
Leading an effective CAPA management, ensure compliance with ISO 9001 requirements and contribute to the continuous improvement of the Quality Management System in all internal processes, as well as investigate and provide timely response and resolution to customer and consumer complaints.
**KEY RESPONSIBILITIES**
- Coordinate the Quality documentation control system to ensure updated procedures of key tasks carried out by the different functional areas.
- Follow-up CAPA management in Entropy for timely completion and proper documentation of effective action plans of quality incidents.
- Ensure closure of follow-up activities recorded in the Quality Master Action Plan (Q-MAP)
- Facilitate the progress of consumer and customer complaints through accurate traceability, investigation, documentation and timely closure of each complaint.
- Collaborate with Manufacturing, Maintenance, Procurement, Planning, GSARA, RD&E and Quali...