Analyst, Learning Services

LOCATION: IGS Guadalajara, Mexico
REPORTS TO: Supervisor, Learning Services
SCOPE: Regional
WORKPLACE TYPE: Hybrid

The Analyst Learning Services role involves designing and producing interactive, engaging, and effective digital learning experiences that train our manufacturing employees on Ingredion technologies, manufacturing standards, and certifications across the globe. The incumbent will also manage our LMS (Learning Management System) and resolve technical issues for colleagues.

Core Responsibilities

• Users Support & Issues Resolution: Proactively resolve issues through effective communication, timing, and exceptional customer service via Learning Services tickets.
• E‑Learning Development: Create and deliver e‑learning content, content curation, translations, etc., ranging from basic text and images to advanced simulations.
• Collaboration with SMEs: Work with subject matter experts to validate technical and content require...