Analyst- Customer Service Operations

Experian · Mumbai, Maharashtra, India

Location

Mumbai

Job Type

Full-time

Posted

June 23, 2026

Job Description

Job Description
Job description
Role Title: Data Correction / OLM Process Associate (or Analyst)
Function: Customer Experience / Operations / Data Governance
Reports To: Team Lead – Data Correction / Customer Operations
Role Purpose
To ensure accurate, secure, and compliant processing of customer data correction requests across systems, in line with regulatory requirements, internal policies, and risk controls. The role is critical in maintaining data integrity, reducing customer complaints, and ensuring audit readiness.
Key Responsibilities
1. Data Correction Processing
Handle end-to-end processing of customer data modification requests (KYC updates, profile changes, contact details, demographic corrections, etc.).
Validate customer requests against defined documentation and authentication requirements.
Ensure accurate system updates across all relev...
        

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