Analyst - Collections Specialist

Role Summary:
Collections Specialist is responsible for managing and recovering outstanding receivables across business customers, commercial borrowers, and corporate/charge card accounts. This role requires strong verbal and written communication, solid negotiation skills, familiarity with US collections laws and commercial lending and charge-card practices, and the ability to manage a diverse portfolio of accounts to minimize credit loss while preserving customer relationships

Key Responsibilities:
Manage a portfolio of commercial accounts, business entity receivables, charge/corporate card accounts, and commercial loans.
Conduct end-to-end collections activities: outreach (email, phone, portal messages), negotiation of payment arrangements, settlement discussions, chargeback resolution, and escalation when necessary. Review account histories, cardholder agreements, merchant statements, invoices, credit agreements, and payment records to determine obligations and ap...