Alibaba Cloud Intelligence-Technical Account Manager-Dubai

Responsibilities

1. Act as a customer advocate, provide proactive services to improve health and stability of customer’s on-cloud IT operational health in assigned accounts, as part of Alibaba cloud enterprise support plan.
2. Brings to the customer is successful operation, and hence realization of value of Alibaba cloud products.
3. Focus on increasing customer satisfaction, reducing support costs, and providing awareness needed around product improvements.
4. Understand the customer’s relevant business challenges while functioning as a trusted advisor for “best practices” and drive further adoption of Alibaba cloud solutions in assigned accounts.
5. Candidate with a strong communication/consulting/support background and proven customer-facing, and relationship management skills.
6. TAM will be the point-of-contact for aftersales delivery of pro-active services, best practice advice and guidance, and being the customer’s technical ...