Aircraft Engine Customer Support Engineer

Elevate customer relations in engine maintenance as a Customer Support Engineer. This critical role demands technical expertise and exceptional communication within a global MRO network.
You will act as the main liaison among Technical Product Managers, shop teams, and customers. This position requires tracking engine statuses, monitoring maintenance events, and ensuring effective updates on progress. Your understanding of aircraft engines and shop workflows will be key to your success.
Key Responsibilities:
• Track engine status during shop visits
• Monitor maintenance events for delays or risks
• Maintain awareness across multiple maintenance stages
• Collaborate with Technical Product Managers and shop teams
• Act as primary contact for customer inquiries
Requirements:
• Experience with aircraft engines in MRO settings
• Ability to interpret technical documents and findings
• Solid communication skills for diverse audiences
• Understanding of engi...