Air Export Customer Service Officer

Handle all incoming calls with professionalism and a customer‑first approach.

Deliver prompt, clear responses to customer questions and requests.

Keep customers regularly updated on flight schedules and cargo status.

Know and apply each client's SOPs and handling instructions to ensure service excellence.

Oversee all operational aspects of air export shipments, working closely with multiple stakeholders.

Partner with procurement to arrange flight space and bookings.

Use IATA knowledge to assess cargo commodities and ensure regulatory compliance.

Examine AWB/HAWB and supporting documents; identify and report errors or non‑compliance to customers and overseas agents.

Enter and maintain accurate shipment reco...