AI Support Optimizer: Chatbots & Copilot Knowledge

Vanta is hiring an AI Optimization Specialist to enhance AI systems that support both customers and internal teams. The position focuses on improving chatbot performance and developing knowledge systems to boost customer support efficiency and accuracy.

The successful candidate will collaboratively work with Support, Product, Engineering, and Customer Education teams to optimize AI responses and improve resolution rates. Experience in technical troubleshooting and strong problem-solving skills are essential for this role.