AI Product Owner for Contact Center

Join our team as an AI Product Owner focused on next-gen Contact Center services in Brampton, ON with a hybrid setup. Leverage your expertise in conversational AI and automation to enhance customer support.

In this role, you will actively drive the evolution of our AI-powered services within the Contact Center. As a proactive leader, you will connect business strategies with technical execution, defining comprehensive product roadmaps that integrate LLMs and innovative AI solutions. Your efforts will play a critical role in transforming customer interactions.

Key Responsibilities:
• Spearhead the development of AI product strategies
• Align business goals with technical execution
• Innovate and enhance conversational AI capabilities
• Collaborate with cross-functional teams for optimal results
• Evaluate market insights to shape product direction

Requirements:
• Solid background in product ownership or managemen...