AI Personalisation Product Lead

Description

The AI Personalisation Product Lead is the technical product owner for Old Mutual’s AI-driven personalisation engines. This is an engineering-adjacent leadership role that owns the product track for four interconnected AI systems: the Next Best Action (NBA) engine, the content personalisation engine, the dynamic optimisation infrastructure, and the chatbot personalisation capability. The Lead is accountable for the technical maturity, production reliability, and performance improvement of these systems — not for the commercial proposition they serve.

This is a deeply technical role. The ideal candidate has a background in machine learning engineering, data science leadership, or AI product management within a production ML environment. They must be fluent in the language of model training, feature engineering, serving infrastructure, latency optimisation, champion-challenger experimentation, and MLOps — not just able to discuss these topics at ...