AI Forward Deployment Engineer (Professional Services)

AI Deployment Engineer is a customer‑focused role within Zoom Professional Services. This position collaborates with clients to identify business needs, workflows, challenges, and goals, translating them into AI‑driven use cases and designs. Responsibilities include leading discovery, strategizing solutions, and implementing scalable AI solutions using Zoom’s AI products. Tasks involve defining use cases, designing conversational experiences to enhance customer journeys, and executing solutions. This person can be based in Japan, Singapore, or Australia.

• Conduct discovery workshops to understand customer operations, service workflows, challenges, and business objectives.
• Identify and validate AI automation opportunities by analyzing customer data, transcripts, and behavioral insights to drive actionable outcomes.
• Translate business goals into clear, measurable AI use cases and Virtual Agent strate...