AI-Driven DTC Support Lead | Remote, Scale & SOPs

OnHires is seeking an experienced Customer Support Lead to manage a remote team and enhance operations using AI tools. The ideal candidate will have over 5 years in customer service, with a strong focus on DTC eCommerce and experience managing remote teams. You’ll implement AI solutions to optimize workflows and maintain high customer satisfaction levels. This role is fully remote, allowing for flexible collaboration with a fast-growing company committed to its employees' long-term success.
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