AI-Driven CS Operations Architect

Meltwater is searching for a Customer Experience Operations Manager to enhance our Customer Success organization throughout APAC. This role centers on improving customer adoption and retention through innovative programs leveraging AI and data-driven insights.

In this dynamic position, you will implement AI-powered workflows, collaborate cross-functionally, and build scalable programs that enhance customer engagement. The ideal candidate will have 5-7 years of experience in Customer Success or a related field, with a strong record of building and executing successful programs.