Agent Operations Executive

Study Group · Kuala Lumpur, Malaysia, Malaysia

Location
Kuala Lumpur
Job Type
Full-time
Posted
July 15, 2026

Job Description

Contract type: Full Time – Permanent.
Location: Kuala Lumpur.

ABOUT THE ROLE:

The Agent Operations Executive plays a key role in supporting the Team Lead in managing the day-to-day operations of the Agent/Channel Management business unit. This position focuses on driving efficiency in agent onboarding, reactivation, and channel programs while ensuring compliance and process optimization.

ABOUT THE ROLE:

Key Responsibilities:


+ Support the Team Lead in overseeing daily operations within the Agent/Channel Management unit.

+ Manage end-to-end processes for new agent onboarding and agent reactivation.

+ Assist in the execution of channel programs, including the Partner Program and Agent Registration.

+ Ensure compliance with internal and external policies while identifying opportunities for process improvements.

+ Collaborate with cross-functional teams to enhance operational efficiency and stakeh...

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