Agent, Guest Services

POSITION SUMMARY

The Agent, Guest Services is an individual who answers multi‑line calls, assists with inquiries and/or directs calls to the appropriate destinations promptly. The agent is tasked with providing professional and swift service to guests and facilities at the property in an informed and timely manner. The individual is responsible for ensuring guest expectations are met, adhering to established Forbes standards, policies and procedures, and is required to achieve set objectives set by management while working in close coordination with the team.

PRIMARY RESPONSIBILITIES

• Exhibits a thorough understanding and working knowledge of Opera, Excel, Power Point and Word and the ability to input and access data in the computer.
• Remains fully conversant with all services and facilities offered at the Hotel.
• Maintains current product knowledge of events and facilities of City of Dreams Manila including gaming, food & beverage and...