Agency Enquiries Agent

We’re looking for an Agency Enquires Agent to join our Agent Remuneration team in Cardiff. This is a great hybrid opportunity to build your career in financial services, supporting intermediaries with a range of queries while developing new skills in a supportive and collaborative team. Salary from £24,720. 

What you'll be doing:

• Handling inbound calls from intermediaries and internal customers
• Responding to emails and written queries in a timely way
• Investigating commission and fee-related enquiries
• Managing your workload to meet service level agreements
• Recording all interactions accurately within systems
• Delivering high quality customer service on every interaction
• Supporting colleagues and sharing knowledge across the team
• Contributing to process improvements and team objectives

Who we're looking for:

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