Aftersales Service Director (Pomona)

Position: Aftersales Service Director

Industry: Industrial Equipment Manufacturing

Reports to: Managing Director

The Aftersales Service Director will lead the entire aftersales function, ensuring exceptional service delivery, operational excellence, and customer satisfaction. This role is responsible for developing and implementing strategies to enhance service quality, oversee aftersales operations, and strengthen customer relationships to drive loyalty, retention, and business growth.

The successful candidate will have overall responsibility for workshop operations, field service technicians, service administration, dispatch, warranty management, spare parts support, customer escalations, and the commercial performance of the aftersales division.

• Develop and implement the aftersales stra...