Aftersales Program Readiness Manager

The APRM leads the planning and management of all Aftersales Engineering products and services (e.g. Owner Manual, Service Instructions, Diagnostic Software, Special Tools etc.) for a vehicle program to ensure availability at launch.
- Responsible for documentation of the global workshare for Aftersales Engineering development and validation activities.
- Monitors and supervises the development of the deliverables in terms of timing and content to assure meeting of the landmarks defined in the Global Vehicle Development Process (GVDP).
- Responsible for issue analysis and problem solving.
The APRM is the CCA single point contact representative at the Product Execution Teams /Vehicle and Process Integration Review and Program Quality and Readiness Reviews (.
The APRM must work closely with multi-functional teams to address outstanding and dynamic program issues.
Additional responsibilities include:
- Functions as an avenue for escalation of CCA issues to t...