Aftersales Manager - Service, CRM & Customer Experience

PREEMINENT AUTO SDN BHD is seeking a service operations lead to oversee the daily operations of the service workshop and parts department, ensuring productivity, efficiency, and service turnaround targets are achieved while maintaining service quality in line with company standards.

You will manage CRM and customer retention initiatives, analyze customer data and service history to drive repeat visits, oversee outbound calls and bookings, and lead the team to improve the customer journey and CSI