Aftersales Data Analyst (Toluca de Lerdo)

Hybrid

This position requires working 3 days on site and 2 days remotely on a full‑time basis.

Responsibilities

• Responsible for data mining to provide visual solutions to customers, including layouts, PBI reports, statistical analyses, graphs, and tables.
• Understand customer requests and translate them into visual and functional reports.
• Collaborate with the team to promote initiatives related to improve service KPI’s and spare parts sales.
• Identify project requirements and translate them into project timelines and milestones.
• Prioritize projects based on impact versus effort.
• Continuously improve generated visualizations.
• Document processes and store them in accordance with GM policies.
• Support district managers with data understanding and calculations.
• Assist dealer networks with questions about KPI reports and calculations.
• Engage in self‑development through collabora...