Aftermarket Support Representative

Job Title: Aftermarket Support RepresentativeJob Description
The Aftermarket Support Representative manages the full lifecycle of customer orders in a manufacturing environment, ensuring accurate order processing, timely delivery, and responsive support for aftermarket needs. This role serves as a key liaison between customers, global manufacturing plants, planners, and logistics teams to resolve order-related issues, support international shipments, and maintain high levels of customer satisfaction. The position requires strong attention to detail, proficiency with ERP and CRM systems, and the ability to follow complex procedures in a moderately fast-paced setting.
Responsibilities

+ Support the full order lifecycle, including order entry, order changes, lead time communication, production status updates, shipping coordination, and invoicing.

+ Communicate proactively with global manufacturing plants, planners, and logistics teams to resolve order-related issue...