Location
cambridge
Job Type
Full-time
Posted
July 16, 2026
Job Description
Enhance customer satisfaction as an After Sales Support Manager with Fuze HR Solutions. Leverage technology and AI expertise to improve operations and service excellence in this pivotal role.
As an After Sales Support Manager, you will oversee the after-sales support team while coordinating service scheduling and office administration. Your strong analytical skills will drive process improvements through CRM data management and AI initiatives, ensuring a seamless experience for customers and technicians alike.
Key Responsibilities:
• Schedule service technicians for optimal efficiency
• Maintain accurate records in the CRM system
• Manage communications between departments
• Generate operational performance reports
• Track KPIs and suggest process improvements
Requirements:
• 3+ years in scheduling or service coordination
• Strong multitasking and organizational skills
• Experience with HubSpot prefe...
As an After Sales Support Manager, you will oversee the after-sales support team while coordinating service scheduling and office administration. Your strong analytical skills will drive process improvements through CRM data management and AI initiatives, ensuring a seamless experience for customers and technicians alike.
Key Responsibilities:
• Schedule service technicians for optimal efficiency
• Maintain accurate records in the CRM system
• Manage communications between departments
• Generate operational performance reports
• Track KPIs and suggest process improvements
Requirements:
• 3+ years in scheduling or service coordination
• Strong multitasking and organizational skills
• Experience with HubSpot prefe...
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