After-Sales Ops Program Lead: Returns & Disputes

TikTok in Singapore is looking for a professional in e-commerce operations to support the enhancement of return infrastructure and optimize related processes for a seamless shopping experience. The role includes leading arbitration workflows and collaborating with multiple teams to drive improvements in after-sales service.

The ideal candidate has a BA/BS degree and at least 3 years of experience in e-commerce operations or logistics, with a strong analytical focus and the ability to manage complex projects.