Location
london
Job Type
Full-time
Posted
May 26, 2026
Job Description
Become an Operations Associate at Affirm, working remotely to enhance customer experiences in the financial sector. Use your communication skills and analytical thinking to resolve inquiries across various platforms.
In this role, you will contribute to ensuring customer satisfaction by effectively handling escalated issues primarily through email. As part of the team, your attention to detail and organizational skills will help you maintain high-quality standards while collaborating cross-functionally. Perfect for those interested in developing their career in a dynamic, remote-first environment.
Key Responsibilities:
• Address escalated inquiries via email and phone
• Uphold high standards of professionalism
• Leverage financial knowledge for customer issue resolution
• Assist in training and skill development
• Help identify improvements in product features
Requirements:
• 1-3 years experience in customer service
• Strong communication skills required
In this role, you will contribute to ensuring customer satisfaction by effectively handling escalated issues primarily through email. As part of the team, your attention to detail and organizational skills will help you maintain high-quality standards while collaborating cross-functionally. Perfect for those interested in developing their career in a dynamic, remote-first environment.
Key Responsibilities:
• Address escalated inquiries via email and phone
• Uphold high standards of professionalism
• Leverage financial knowledge for customer issue resolution
• Assist in training and skill development
• Help identify improvements in product features
Requirements:
• 1-3 years experience in customer service
• Strong communication skills required