Advisor I, Customer Service (Content Moderation) Urdu Speakers ONLY

Job Overview

• Safety & Integrity: Protecting users from harmful material like hate speech, graphic violence, and harassment.
• Community Health: Fostering a positive, welcoming environment for user interaction and engagement.
• Brand Protection: Safeguarding a company’s reputation by preventing the public association of their brand with toxic content.

Responsibilities and Duties

• Content Review: Moderating posts, comments, and multimedia in real-time or via queue systems to ensure compliance with policies.
• Enforcing Guidelines: Applying company policies and community standards to identify, remove, or sanction content that violates rules.
• Safety and Risk Management: Identifying and escalating dangerous content, including threats of violence, illegal acts, and self-harm.
• User Interaction Management: Responding to user reports, investiga...