Advanced Specialist, MXO Merchant Sentiment

About the Team
Merchant Experience Operations (MXO) shapes the day-to-day experience for every restaurant and new vertical partner. We guide merchants from onboarding through their ongoing operations, making it simple to join, run, and succeed on DoorDash. Our team removes friction, resolves issues with speed and precision, and equips merchants with tools that help them operate with confidence. We set the standard for a world-class experience by delivering clarity, consistent quality, and support that merchants can trust at every step.
About the Role
We’re looking for a Merchant Sentiment Specialist (MSS) to support DoorDash’s highest-value merchant partners through personalized, relationship-driven service. This role serves as a trusted point of contact for complex or sensitive issues that meaningfully impact merchant sentiment.

You’ll take a thoughtful, human-centered approach to each interaction—owning concerns from start to finish, partnering across teams when n...