Advanced Medical Support Assistant

Summary The Advanced Medical Support Assistant (AMSA) position serves in the Primary Care Service at the VA Central California Health Care System, Fresno, CA. The AMSA performs duties related to the receipt, intake, and indexing of health and administrative information. Responsibilities VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo The Advanced Medical Support Assistant (AMSA) plays an integral role in identifying and developing ways to resolve problems with the administrative and clinical staff on access, customer service, patient flow, and data validation issues. The AMSA is the initial interaction, requiring excellent customer service skills. The work requires a high degree of judgment in responding to both employee and patient concerns and providing solutions. The following are not inclusive of all the duties performed by the AMSA: Maintains communication with the patient, interdisciplinary team, VA medical centers, and other agencies. Communicates w...