Advanced Associate, Customer Success

**What You’ll Do**
+ Execute onboarding tasks related to content license activation, access, and availability using defined processes and checklists.
+ Guide customers through how to access licensed content, including basic platform navigation and usage guidance.
+ Ensure customers understand what content they have purchased and where to find it.
+ Track onboarding completion and escalate content access issues as needed.
+ Monitor basic content usage and consumption data to identify low‑usage or zero‑usage patterns.
+ Complete outreach and follow‑up activities focused on content awareness and usage.
+ Respond to common customer questions related to content access, availability, and consumption.
+ Maintain accurate documentation and activity tracking in Customer Success systems.
+ Partner with Content, Support, and Customer Success teams to support issue resolution.
**What Will Set You Up for Success**
+ 1-2 years of experience in Customer Support, Custo...