Administrator

The CUSTOMER SERVICE COORDINATOR is responsible for providing administrative and operational support to ensure the smooth day-to-day running of the workshop. The role involves handling customer service, coordinating repairs, managing documentation, preparing invoices, and supporting technicians and management.

• Customer Service
  • Welcome customers and attend to enquiries via phone, email, and walk-ins.
  • Schedule vehicle service and repair appointments.
  • Explain service procedures and estimated completion times.
  • Provide updates to customers on repair progress.
• Administrative Duties
  • Prepare job cards and maintain accurate service records.
  • Perform data entry and update customer and vehicle information.
  • Organize and maintain workshop filing systems.
  • Handle incoming and outgoing correspondence.
• Quotation and Invoicing
  ...