Location
bengaluru
Job Type
Full-time
Posted
July 06, 2026
Job Description
Mandate skills : L2 Support, Linux, SQL
Job Description:
Key Responsibilities:
Provide L2 production support for customer-facing applications, handling incidents and service requests in line with defined ITIL processes.Monitor and manage support tickets, ensuring quick response and resolution within SLAs.Collaborate effectively with customers, L1 support, and L3 engineering teams for issue triage and resolution.Diagnose and troubleshoot web application issues across application, middleware, and infrastructure layers.Analyze logs, identify root causes, and implement workarounds or permanent fixes where applicable.Support continuous improvement initiatives by documenting issues, solutions, and best practices.
Technical Skills & Requirements
Strong experience in Java-based applications, including: Java, Spring Framework, Hibernate Front-end exposure to AngularProficiency in Linux environments, including: Command-line operations Shell/Ba...
Job Description:
Key Responsibilities:
Provide L2 production support for customer-facing applications, handling incidents and service requests in line with defined ITIL processes.Monitor and manage support tickets, ensuring quick response and resolution within SLAs.Collaborate effectively with customers, L1 support, and L3 engineering teams for issue triage and resolution.Diagnose and troubleshoot web application issues across application, middleware, and infrastructure layers.Analyze logs, identify root causes, and implement workarounds or permanent fixes where applicable.Support continuous improvement initiatives by documenting issues, solutions, and best practices.
Technical Skills & Requirements
Strong experience in Java-based applications, including: Java, Spring Framework, Hibernate Front-end exposure to AngularProficiency in Linux environments, including: Command-line operations Shell/Ba...
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