Administrative Officer, QSS

Classification Purpose: The primary purpose of the Administrative Officer classification is to assist in the administration and coordination of assigned area; and supervise and direct activities of the assigned clerical support area.

Job Duties: Answer and clarify Quality Control, Quality Resources and Payment Accountability unit’s questions to ensure policies are being properly applied. Respond to written, phone or in person complaints from customers regarding errors, error rate suppressions programs and fraud/overpayment investigations. Establish and monitors assignments for unit supervisor and/or staff involved in quality improvement review methodology to address internal processes and correct error prone activities and review of cases cited for errors by State Quality Control findings. Create systems designed to monitor and evaluate the effectiveness of the agency programs in reaching the agency’s goals and objectives.