Administration and Service Agent Hybrid Role

Elevate your career as an Administration and Service Agent in a brand new office with a hybrid work model at our company. Support plan sponsors and members with group benefits administration while working flexible hours.
In this administration role under the Assistant Director, you will be the main point of contact for members, managing daily operations related to group benefits programs. Expected to provide concise solutions to issues, your responsibilities will encompass data gathering, billing management, and plan audits, ensuring smooth service delivery to clients.
Key Responsibilities:
• Resolve plan sponsor and member issues methodically
• Gather data for monthly billing statements
• Conduct plan audits and prepare necessary documentation
• Respond to member inquiries via phone and email
• Manage member payments and support online portal guidance
Requirements:
• College diploma or equivalent experience
• 3+ years in group insurance
• Strong system...