Admin & Customer Support Executive (E-Commerce)

About Us

We, SummitNext Technologies Sdn. Bhd., are a BPO and Technology Solutions provider, where innovation meets excellence.

As we embark on our rapid expansion, we are eagerly seeking talented individuals to join our team as Administrative Support Executives, providing exceptional support to clients within the e-commerce logistics industry.

Job Responsibilities

• Respond to customer inquiries and obtain customer information in a timely manner through calls, emails, and other contact tools.
• Resolve customer complaints to achieve high customer satisfaction.
• Record and submit customer complaints using the internal system according to the provided SOP.
• Perform administrative documentation and case tracking duties related to customer support.

Job Requirements

• Diploma and above
• Excellent English and Malay communication skills (written, verbal, listening)
• 1–2 yea...