Job Description
**All roles at JumpCloud are Remote unless otherwise specified in the Job Description.
****About JumpCloud**JumpCloud® delivers a unified open directory platform that makes it easy to securely manage identities, devices, and access across your organization.With JumpCloud®, IT teams and MSPs enable users to work securely from anywhere and manage their Windows, Apple, Linux, and Android devices from a single platform.JumpCloud® is IT Simplified.
**About the Team**:**What you'll be doing**:- Manage a collections portfolio and ensure timely collection of outstanding payments.
- Monitor and maintain accurate records of collections activities and customer interactions.
- Maintain Aging Report with update status report and notify management and internal teams of critical accounts.
- Dispute resolution via case management tool, billing adjustments and interaction with the internal teams to resolve issues.
- Research payment inquiries and assist with account reconcili...
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