Accounts Receivable & Disputes Specialist

Job Title: Accounts Receivable & Disputes Specialist

Job Type: Full-time | Full Onsite | Day Shift

Location: BGC, Taguig

Key Responsibilities

• Independently manage daily tasks for the assigned customer portfolio; monitor accounts through detailed financial analysis to achieve or exceed targets and metrics
• Reduce bad debt risk by driving collections across all receivables; assist with order management where needed
• Immediately escalation to management upon identifying significant account deterioration or critical disputes with potential bad debt exposure
• Handle customer queries received through various communication channels in a timely and efficient manner
• Support monthly and annual closing activities for timely closure
• Assist in training activities; update process SOPs and maintain an up-to-date portfolio account handbook
• Proactively identify and drive improv...