Location
vaughan
Job Type
Full-time
Posted
June 01, 2026
Job Description
Overall Service Delivery & Team leadership
- Supervise, train, and coach a small team to achieve high performance.
- Review and monitor the team’s performance and operations to ensure SLAs are met.
- Foster strong relationships and collaboration across Business units/other functions
- Act as change champion for SSC to drive company culture and initiatives.
- Ensure timely and accurate delivery of services across AP, expenses, and master data.
- Monitor and report on KPIs and SLAs; drive continuous improvements and automation.
- Maintain SOPs, process flows, and training documentation.
- Implement and monitor controls, bring forth risks and opportunities
- Produce reports for Period Close, Audits, KPI, and Ad-hoc requests.
- Perform month-end close activities and various reporting with commentaries.
- Step in as team’s backup to ensure SLA and Deliverables are met.
- Manage escalations and maintain...