Job Description
The Accounting-Billing Trainer is responsible for designing, developing, and delivering effective training programs while creating and maintaining high-quality process documentation (SOPs, MOPs, job aids) to support operations. This role ensures process standardization, knowledge transfer, and capability building for new hires and tenured employees, aligned with client requirements, quality standards, and operational objectives.
Responsibilities
• Conduct onboarding training for new hires on billing processes, systems, and tools
• Deliver refresher and upskilling sessions to improve team performance and accuracy
• Develop and maintain training materials, DTPs, process documentation, and job aids
• Facilitate training on end-to-end billing processes including invoice generation, submission via portals, spreadsheets, and email
• Provide training on customer-specific billing requirements
• Design and deliver training...