Location
Bengaluru
Job Type
Full-time
Posted
July 19, 2026
Job Description
Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.
Our Account Recovery team plays a critical role in protecting customer accounts while delivering exceptional customer experiences. As an Account Recovery Agent, you'll help customers securely regain access to their accounts by managing sensitive recovery requests, conducting identity verification, investigating account access issues, and making sound security decisions. This role requires a customer-first mindset, strong attention to detail, and a commitment to balancing security with a seamless support experience.
A day in the life (Responsibilities)
- Own end-to-end resolution of customer account recovery requests, including Multi-Factor Authentication (MFA) resets, verified phone number and OTP resets, email address changes, and account acce...