Account Ops & Onboarding Manager (Bogotá)

Company Overview

DiDi Integral Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America, and Africa, such as ride hailing, taxi hailing, chauffeur, hitch, food delivery, intra‑city freight, and financial services.

Team Overview

We are looking for a high‑impact Operational Leader to manage the Account Operations & Onboarding unit for SSL . With 6 direct reports and over 40 agents, you will oversee the entire restaurant lifecycle—from validating documentation and allocating operational resources to providing maintenance support and driving self‑service improvements. If you are passionate about process automation, AI implementation, and operational speed, this is the perfect role for you.

Responsibilities

• High-Velocity Onboarding : Oversee the end‑to‑end activation pipeline, ensuring strict quality assurance standards ...