Job Description
LEONI – Account / Customer Success Manager
LEONI is a global provider of products, solutions and services for energy and data management in the automotive industry.
Steers and validates provision of relevant information about the customer in the area of responsibility.
Validates RFQ conditions, customer project portfolio development, and realization of potential customer target costs.
Evaluates product changes regarding commercial factors.
Drives the business on customer or car line level (margin contribution), strategic business planning and operational reporting.
Approves and steers measures execution for margin improvements.
Decides and negotiates with the customer to optimise production costs.
Acts as first contact person for the customer and coordinates all escalations.
Manages positive positioning of LEONI at the customer regarding image, marketing and brand.
Collects customer claims, coordinates solutions and negotiates settlement withi...