Account Manager (Travel Industry)

JOB DESCRIPTION

To deliver or exceed individual and team sales targets in line with the sales and customer retention strategy/annual plans and increase the number of trips per school through recommendation and referrals.
To follow the stipulated workflows/procedures on our CRM/Reservation systems with responsibility taken to ensure information is clear, accurate and up to date so that another team member can progress at any point in time.
To be the main point of contact for a group of customers to ensure they receive sales and service excellence throughout the buying process anticipating their needs with relevant trip proposals which meet their needs (strong listening skills, product, customer and industry knowledge) working with Group Coordinators to ensure that there are excellent communications throughout their journey.
To build longstanding partnering customer relationships through Equity's brand values and excellent communication and interpersonal skills. This incl...