Job Description
Position Summary
The Account Manager is responsible for managing day-to-day relationships with international BPO clients, ensuring service delivery remains aligned with client expectations, operational commitments, SLAs, and KPIs. This role serves as the primary client contact for assigned accounts and works closely with internal operations and support teams to address concerns, manage escalations, and drive consistent account performance.
The role requires a proactive, client-focused professional who can build strong working relationships, communicate account priorities clearly, monitor service quality, and support continuous improvement across assigned programs. The Account Manager will also help identify account risks, coordinate action plans, and contribute to long-term client satisfaction and retention.
Key Responsibilities
Client Relationship Management
- Serve as the main point of contact for assigned international clients,...