Access Associate-Lead

Rochester Regional Health · Rochester, New York, United States

Location

Rochester

Job Type

Full-time

Posted

July 08, 2026

Job Description

Job Title: Access Associate lead
Department: Oncology 
Location: Lipson Cancer Institute - RGH 
Hours Per Week: 40 Hours
Schedule: M -F 7:30AM - 4PM, 8AM - 4:30PM, or 8:30AM - 5PM depending on role 
Sign-On Bonus: $0  

SUMMARY:
As an Access Associate Lead, you play an integral role to our high-quality standards of customer care.
 
RESPONSIBILITIES:
Leadership. Mentor, coach and encourage assigned team of associates, facilitate an effective workflow; assist with orientation, training, performance evaluations and disciplinary measures, under the direction of a supervisor/manager
Customer Service. Manage incoming calls and provide necessary information; greet patients and/or their representatives, provide direction as needed; schedule patient appointments; interview patients and/or their representatives to obtain necessary information
Registration & Verification. Complete the reg...
        

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