Access And Growth Cx Sr. Program Manager

**About the Role**At Uber, delivering exceptional customer support isn't just a function - it's a core part of our product.As a Senior Program Manager for Access & Growth, you will lead a high-impact team focused on designing and executing strategic initiatives that make it easier for earners and riders to access our platform, drive business growth, and enhance the customer experience across the board.You'll own programs from definition through execution, managing cross-functional initiatives that improve service delivery, optimize processes, and elevate support quality.This role requires a unique blend of analytical thinking, operational rigor, customer obsession, and people leadership.
**What You'll Do**- **Shape Support Strategy**: Define and execute key elements of our regional support strategy to enhance access and user experience.
- **Lead Strategic Programs**: Own and implement a portfolio of initiatives in partnership with Product, Operations, and Global CommOps team...