Location
Hardingstone
Job Type
Full-time
Posted
June 03, 2026
Job Description
2nd Line Service Desk Engineer (MSP)
Up to £35K + Company Benefits
Hybrid - Northampton
As a 2nd line support engineer, you will be responsible for working as part of a larger team of engineers to provide solutions, support and services to our customers.
Job Role Responsibilities
* Provide 2nd line technical support for all customers
* Ensure customer incidents are resolved as quickly as possible (on and off-site)
* Take responsibility and exceed department Service Level Agreements
* Work closely with 1st and 2nd line technical support and other field engineers to ensure a high level of communications is maintained
* Ensure that customer and Bechtle solutions equipment/goods are installed to appropriate standards and industry best practice
* Provide occasional support of managed services operations, including involvement of weekend tasks
* Provide assistance to service team for technical design, ...
Up to £35K + Company Benefits
Hybrid - Northampton
As a 2nd line support engineer, you will be responsible for working as part of a larger team of engineers to provide solutions, support and services to our customers.
Job Role Responsibilities
* Provide 2nd line technical support for all customers
* Ensure customer incidents are resolved as quickly as possible (on and off-site)
* Take responsibility and exceed department Service Level Agreements
* Work closely with 1st and 2nd line technical support and other field engineers to ensure a high level of communications is maintained
* Ensure that customer and Bechtle solutions equipment/goods are installed to appropriate standards and industry best practice
* Provide occasional support of managed services operations, including involvement of weekend tasks
* Provide assistance to service team for technical design, ...