Location
Euston
Job Type
Full-time
Posted
June 03, 2026
Job Description
Senior 2nd Line Support Engineer (Escalations / Microsoft / MSP)
£40,000 - £45,000 + Training + Progression
Central London / Hybrid
Permanent | Full Time
An award-winning Microsoft-focused MSP is looking for a Senior 2nd Line Support Engineer to join its growing Service Desk team.
This is more than a typical 2nd line support role. You'll act as a senior escalation point for the Service Desk - combining strong technical troubleshooting skills with excellent customer communication, ownership and commercial awareness.
You'll support a highly capable Tier 1 team, help improve service delivery standards and work closely with Service Desk leadership to ensure customers receive a first-class experience.
There are also genuine progression opportunities into Team Leadership, Service Delivery or Pre-Sales as the business continues to grow.
The Role
You'll be responsible for:
Acting as the senior escalation point for complex support ...
£40,000 - £45,000 + Training + Progression
Central London / Hybrid
Permanent | Full Time
An award-winning Microsoft-focused MSP is looking for a Senior 2nd Line Support Engineer to join its growing Service Desk team.
This is more than a typical 2nd line support role. You'll act as a senior escalation point for the Service Desk - combining strong technical troubleshooting skills with excellent customer communication, ownership and commercial awareness.
You'll support a highly capable Tier 1 team, help improve service delivery standards and work closely with Service Desk leadership to ensure customers receive a first-class experience.
There are also genuine progression opportunities into Team Leadership, Service Delivery or Pre-Sales as the business continues to grow.
The Role
You'll be responsible for:
Acting as the senior escalation point for complex support ...
Ready to Apply?
Submit your application for 2nd Line Support Engineer (Escalations / Microsoft / MSP) at Applause IT Recruitment Ltd
Apply Now