2nd Line Service Desk Engineer

Enable Technology · Borehamwood · Full-time · Optional WFH Fridays

The role

You're the engine room of our service desk: the incidents 1st line can't crack land with you, and most of them should never need to go further. You'll own problems through to root cause, deliver project work alongside reactive support, and help 1st line engineers become better than they were last month. This role is the bridge between keeping clients running today and engineering the desk we're building for tomorrow.

Who we are

We're Enable Technology, a Borehamwood-based MSP of around 20 people, supporting a diverse and growing SME client base across London and the South East. We act as far more than an IT supplier to our clients - for many of them we're their virtual IT director, shaping strategy as well as keeping the lights on.

We're independent, profitable and entirely free of private equity ownership. Technical decisions here are made on operational merit, not quarterly ...